Can I reach XM support 24/7, and where are their offices?

💡 Answer

Here's the company background for XM:

Headquarters: Cyprus
Founded: 2009
Customer Support: 24/5 Live Chat, Email, Phone

Contact details, office locations, and live chat support are on XM official website.

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XM vs FP Markets vs FXTM - Forex Broker Comparison (April 2026)

Side-by-side comparison of XM vs FP Markets vs FXTM. Quickly scan spreads, leverage, regulations, platforms, instruments, fees, trading conditions, payment options and account types to narrow down your forex broker shortlist. Data updated April 2026.

XM vs FP Markets vs FXTM - Forex Broker Comparison (April 2026)
XM
Global Multi-Asset Broker — Big and Fair
Visit XM
FP Markets
Australian ECN Forex & CFD Broker
Visit FP Markets
FXTM
Global Forex & CFD Broker with Ultra-High Leverage
Visit FXTM
Overview
Trustpilot Rating 0 4.8 2.4
Trustpilot Reviews 0 10,089 1,073
Headquarters Cyprus Australia Mauritius
Founded 2009 2005 2011
Best For Beginners Education Low Deposit Copy Trading Day Trading Swing Trading News Trading Hedging Zero Spread No Commission Professional Low Spreads ECN Trading Scalping Algo Trading Copy Trading Day Trading Swing Trading News Trading Hedging Zero Spread No Commission Professional High Leverage Low Spreads Beginners Education Copy Trading Swing Trading News Trading Hedging Zero Spread No Commission Professional
Trust & Safety
Regulation CySEC (Cyprus) ASIC (Australia) DFSA (Dubai) FSCA (South Africa) FSC (Belize) ASIC (Australia) CySEC (Cyprus) FSCA (South Africa) FSA (Seychelles) CMA (Kenya) FCA (UK) FSC (Mauritius) FSCA (South Africa) CMA (Kenya) SCA (UAE)
Fund Segregation ✅ Yes ✅ Yes ✅ Yes
Negative Balance Protection ✅ Yes ✅ Yes ✅ Yes
Compensation Scheme Up to EUR 20,000 under CySEC ICF Up to €20,000 under CySEC ICF Up to GBP 85000 under FCA FSCS; Up to USD 1000000 Lloyds insurance (Mauritius entity)
Trading Costs
Min Spread From 0.0 pips (Zero), From 0.8 pips (Ultra Low), From 1.6 pips (Standard/Micro) From 0.0 pips (Raw), From 1.0 pips (Standard) From 0.0 pips (Advantage), From 1.5 pips (Advantage Plus)
Commission $3.50/lot/side (Zero), None (Standard/Micro/Ultra Low) $3/lot/side (Raw), None (Standard) $3.50/lot (Advantage), None (Advantage Plus)
Swap-Free (Islamic) ✅ Yes ✅ Yes ✅ Yes
Inactivity Fee $15 after 90 days inactive, then $5/month None $10/month after 3 months inactivity
Deposit/Withdrawal Fees No deposit fees. No withdrawal fees (bank wire under $200 may incur fee) No deposit fees. Bank withdrawal A$10 international. E-wallets free Deposits free over $30. Withdrawals: Bank wire EUR 30, Cards EUR 2, FasaPay 0.5%, WebMoney 2%
Trading Conditions
Max Leverage 1:1000 (Global), 1:30 (EU/AU retail) 1:500 (Global), 1:30 (EU/AU retail) 1:3000 (Mauritius), 1:400 (Kenya), 1:30 (UK retail)
Min Deposit $5 (Standard/Micro/Ultra Low), $5 (Zero) $100 $50 (Edge), $200 (Advantage/Advantage Plus)
Execution Type Market Maker ECN ECN
Stop Out Level 50% (EU), 20% (Global) 50% 50%
Margin Call Level 50% (EU), 100% (Global) 100% 80%
Instruments 55+ Forex 1200+ Stocks 30 Indices 10 Commodities 5+ Metals 3 Energies 60+ Crypto 70+ Forex 10000+ Stocks 12 Indices 3 Commodities 4 Metals 2 Energies 5 Crypto ETFs Bonds 47 Forex 600+ Stocks 18 Indices 10 Commodities 3 Metals 4 Energies 17 Crypto ETFs
Currency Pairs 55 70 47
Min Lot Size 0.01 0.01 0.01
Platforms & Tools
Trading Platforms MetaTrader 4 MetaTrader 5 MetaTrader 4 MetaTrader 5 cTrader TradingView IRESS MetaTrader 4 MetaTrader 5
Mobile App ✅ Yes ✅ Yes ✅ Yes
Copy Trading ✅ Yes ✅ Yes ✅ Yes
Expert Advisors (EA) ✅ Yes ✅ Yes ✅ Yes
VPS Hosting ✅ Yes ✅ Yes ✅ Yes
API Access ✅ Yes ✅ Yes ✅ Yes
Education Webinars (23 languages) Video Tutorials Trading Academy XM Live Sessions Seminars Webinars Video Tutorials Forex 101 Articles Trading Guides Podcast Webinars Video Tutorials eBooks Beginner Guides Trading Articles Demo Accounts
Account & Support
Account Types Micro Standard Ultra Low Zero Shares Islamic Demo Standard Raw Islamic IRESS Demo Edge Advantage Advantage Plus Islamic Demo
Payment Methods Credit/Debit Cards (Visa Mastercard) Bank Wire Skrill Neteller UnionPay WebMoney Apple Pay Google Pay Credit/Debit Cards Bank Wire PayPal Skrill Neteller UnionPay Crypto Apple Pay Google Pay Credit/Debit Cards Bank Wire Skrill Neteller FasaPay WebMoney Perfect Money Google Pay
Withdrawal Speed Same day (e-wallets), 2-5 days (cards/bank wire) Same day (e-wallets), 1-2 days (cards), 3-5 days (bank wire) Same day (e-wallets), 1-3 days (cards), 3-5 days (bank wire)
Support Hours 24/5 Live Chat, Email, Phone 24/7 Live Chat, Email, Phone 24/5 Live Chat, Email, Phone
XM FP Markets FXTM
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IC Markets spreads dropped to 0.0 pips
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