Forex92 Refund Policy

At Forex92, we are committed to providing our customers with high-quality forex trading signals and services. We believe in transparency, and this Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

1. Subscription-Based Services

All services offered on Forex92, including trading signals, are provided on a subscription basis. The subscription fee is charged upfront and covers access to our services for the agreed subscription period.

2. No Refunds for Completed Subscription Periods

No Refunds After Access: Once access to our signals or other subscription-based services has been granted, no refunds will be issued for the completed subscription period. This includes monthly, quarterly, or annual subscriptions.

Non-Refundable Services: All purchases made on our platform are final, and we do not provide refunds for services that have already been delivered. This policy is in place due to the digital and intangible nature of the services provided.

3. Refunds for Technical Issues

Service Unavailability: If you experience a technical issue that results in a total inability to access our services (such as an account error on our end), you may be eligible for a refund.

Eligibility for Refund: To be eligible for a refund due to technical issues, you must report the problem within 48 hours of the occurrence. We will investigate the issue, and if the problem is confirmed to be on our end, we will offer a pro-rated refund for the downtime or provide an extension of your subscription.

Technical Support: We encourage users to reach out to our support team to resolve any technical issues before requesting a refund.

4. Duplicate Payments

Duplicate Payment Refunds: In the event of a duplicate payment, we will refund the duplicate amount charged to your account. If you notice any errors with billing or payment, please contact us immediately at [a d m i n at forex92.com] with the relevant details, and we will resolve the issue promptly.

5. Changes to Subscription Plans

Upgrades and Downgrades: If you choose to upgrade or downgrade your subscription plan, the change will take effect at the start of the next billing cycle. Refunds will not be provided for downgrades mid-subscription.

Cancellation: If you choose to cancel your subscription, you will retain access to our services until the end of the current billing period. No refunds will be issued for the remaining period after cancellation.

6. Refund Request Process

To request a refund for any of the eligible reasons outlined above, please follow these steps:

1. Submit Your Request: Contact our support team at [a d m i n at forex92.com] within 48 hours of identifying the issue. Include your account details, payment receipt, and a clear description of the problem.
2. Investigation: Our team will review your request and investigate the issue within 5-7 business days.
3. Refund Decision: If we determine that you are eligible for a refund, we will process the refund through your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

7. Discretionary Refunds

In exceptional cases, we may grant refunds at our sole discretion. These refunds will be reviewed on a case-by-case basis and are not guaranteed. We reserve the right to refuse refunds in cases where services have already been accessed or delivered.